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Notice: The Local History & Genealogy Center will be CLOSED on Saturday, August 2, due to the FOWL Book Sale at the Main Library.

Frequently Asked Questions

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Circulation Questions

1. How do I get a library card?

2. How old does my child have to be to get a library card of his or her own?

3. I'm a grandmother. Can I sign up my grandchildren for a library card?

4. I don't have my library card with me. Can I still check out items?

5. Can I return my books to any W-TCPL location?

6. How can I find out if the library has a specific book?

7. How many books can I check out? How many movies? For how long?

8. How do I request or reserve an item?

9. How can I renew my items?

10. Can I pay library fines online?

11. I took out a movie that didn't play - or had a lot of skips or got stuck in some parts - what should I do?

 

Technology and Computer Questions

12. Does the library offer computer classes?

13. I don't have my library card with me. Can I still use a public computer?

14. Is there a time limit on using a library computer?

15. Can I print something at the library? How much does it cost?

16. Do you have eBooks? What about other digital content for my smartphone or computer?

 

General Questions

17. What are the library hours?

18. How can I find out what events are happening at the library?

19. Does the library have a FAX machine for public use?

20. Does the library have a copy machine for public use?

21. Does the library have a meeting room for public use?

22. Where can I get tax forms?

23. Does the library accept donations of used books?

24. Does the library accept new books and magazines as gifts?

25. Can I volunteer at the library?

26. Are all of the libraries in Trumbull County in the same system?

27. Where does library funding come from?

28. Where can I get copies of old "Tribune" newspaper?

29. Where can I get a copy of an obituary?

30. Do you carry old high school yearbooks?

 

 


1. How do I get a library card?

 

Library cards are FREE to anyone who lives, works, or goes to school in Ohio. You may stop in to any W-TCPL location in person or begin the registration process online. The online registration process must be completed later by visiting any of our six locations.

 

Additional details about obtaining a library card can be found here.

 

 


 

2. How old does my child have to be to get a library card of his or her own?

 

Library cards are available to children of any age with parent or legal guardian signature. Parent/guardian must already have a library card or must also sign up for a library card. The child must be present with parent/guardian to begin the card application process.

 



 

3. I'm a grandmother. Can I sign up my grandchildren for a library card?

 

Only parents or legal guardians (with appropriate paperwork) can sign up a minor child for a library card. The parent or guardian is considered the only legal representative of the child in the state of Ohio, thus, no other individual can agree to be financially responsible for a minor child's library account. The library must have legal recourse to be able to recover the value of materials borrowed and not returned. In addition, there are privacy issues mandated by the state of Ohio that the library must follow that protect the rights of juveniles and their legal representative.

 

Grandmothers or other caregivers are encouraged to sign up for a card for themselves and then check out items for use by the children in their care.

 

 


 

4. I don't have my library card with me. Can I still check-out items?

The preferred method for use of library resources is for the customer to have their library card in hand. If a customer does not have his/her physical library card in hand, staff may accept a photo ID (state-issued ID card, state-issued driver's license, military ID, work ID, student ID, or current passport) to allow the check-out of materials or use of public computers.

 

 


 

5. Can I return my books to any W-TCPL location?

 

You may return borrowed materials to any Warren-Trumbull County Public Library location. A list of locations can be found here.

 

 


 

6. How can I find out if the library has a specific book?

 

All the library's  materials are listed in our online Library Catalog. You may hear us refer to this as "the OPAC" (the Online Public Access Catalog). This is a computerized, online version of the old paper card catalog. It's available 24/7/365. There are OPAC stations at each library location. The OPAC is available on the library website; from the Home Page, click on the box that says "Look in the Library Catalog."

 

I'm looking for a book - not a DVD or magazine. How can I limit my search?

 

Customers can search all of the holdings of the library in all formats to see what's available for check out. For example, if you are looking for the book Gone with the Wind, simply type "Gone with the Wind" into the search box. The computer searches for each of the words in the "search term" that was entered. It will offer up the book, movie version, magazine articles, audio book, electronic book, and more.

 

To the left of all of the items that are offered, notice that there is an icon showing the format.

The key is to keep scrolling down. Magazine articles appear in the middle of the listings of other formats. So keep on scrolling down until you find the item you are most interested in.

 

Click on the title of the item and you will be taken to a screen that offers a display of ALL of those item types that are available, and where these are physically located within the library - at the XYZ Branch or at the Main Library or in Mobile Services (which means on the Bookmobile or in the Homebound collection).

 

 


 

7. How many items can I check out? For how long?

 

You may check out an unlimited number of books. Most other items are limited, as noted here.

 

Most books can be checked out for 21 days. New books are for 14 days.

 

Entertainment DVDs have a 7-day checkout period.

 

Complete loan rules and periods can be found here.

 

 


 

8. How do I request or reserve an item?

 

When you see an item listed in the catalog, you may request it so that it is reserved or placed "on hold" for you. Above the title of each listed item is a "request it" button. Click on that button and provide your name and your library card number. When the item is available, it will be delivered to your "home library" (where you applied for your library card) for pick-up. You will have 6 days to pick up the item once you are notified by text, email, mail, or telephone.

 

A brochure about this process with step-by-step instructions is available at all library locations.

 

TIP:
Did you know that you can keep a running list of everything that's been checked out on your library card? Click on the "My Library Card" icon on the homepage of the library website at www.wtcpl.org. Click on the "Log in to my account" phrase, after which you will be asked for your name and library card number. Then hit the "Submit" button. On the right side of the screen, there are three boxes – click on "My Reading History". If the message "No reading history available" comes up, this service has not been turned on. To turn it on, click the "Opt in" button. That's it! Once this is turned on, a list will be kept for you of all items checked out on your library card from that moment forward! (Sorry – it can't call up a list of items that were checked out prior to the service being turned on!) Library staff does not have access to this list.

 

 


 

9. How can I renew my items?

 

Visit the library website and click on My Library Card. Log in to your account. Click on "Items currently checked out." To the left of each item is a box to renew. Then finish the process by clicking the link to "Renew selected" or "Renew all" if you are renewing all materials. Click in the boxes of items you want to renew. You may also call any W-TCPL location and ask a staff member to renew items for you; you will need to provide your library card number.

 

 


 

10. Can I pay library fines online?

 

You can pay library fines of $2 or more online. From the library Home Page, scroll down to the My Library Online column. Look for the phrase "Pay Fines Online" – simply click on the phrase and follow the instructions. Fines can be paid using a Visa or MasterCard. All transactions are secured with Secure Sockets Layers (SSL) security and 128-bit encryption, the industry standard for protecting web communications.

 

 


 

11. I took out a movie that didn't play correctly. What should I do?

 

Each movie that is returned to the library is given a visual inspection. If smudges are noticed, the disk is cleaned by hand. If deep scratches are noted, the disk will be placed in a cleaning machine for deep buffing. Damages are noted with a note inside the movie case.

 

Please take a moment to tell us about your experience when you return the item! We can try to buff out the problem areas, or perhaps the item needs withdrawn from circulation all together. Its useful life may be done. If you don't tell us, we won't know. If nothing is apparent during our visual inspection, we'll put it back into circulation and another customer will be unhappy with the experience. Also, we hold the last person who had the item out responsible for damages if not already noted, so it's always better to let us know as soon as possible if something is damaged when you get it home.

 

 


 

12. Does the library offer computer classes?

 

Free classes are offered periodically at Cortland, Howland, and Liberty branches and at the Main Library on computer basics, introduction to the Internet, and basic e-mail. One-on-one computer instruction may also be available at some branch locations. Contact the branch manager to inquire about upcoming computer offerings.

 

  


 

13. I don't have my library card with me. Can I still use a public computer?

 

The preferred method for use of library resources is for the customer to have their library card in hand. If a customer does not have his/her physical library card in hand, staff may accept a photo ID (state-issued ID card, state-issued driver's license, military ID, work ID, student ID, or current passport) to allow the check-out of materials or use of public computers.

 

 


 

14. Is there a time limit on using a library computer?

 

We have a limited number of public computers available for the public. At all locations, computer sessions are controlled by PC Reservation software and begin with one hour of computer time. Two one-hour sessions are permitted per day per customer Monday through Saturday. PC Reservation assigns computers to customers based upon availability.

 

If no one is waiting to use a computer, customers may extend their time in 15-minute increments through PC Reservation.

 

Public computer reservations may be made for the same day or the next business day by calling ahead.
If you feel you may have a legitimate need to remain on a computer longer than two hours, please discuss this with library staff BEFORE you log on to the computer to start your session.

 

 


 

15. Can I print something at the library? How much does it cost?

 

Yes. There is a per page charge for printing: $.10 for black and white and $.25 for color printing.

 

 


 

16. Do you have eBooks? What about other digital content for my smartphone or computer?

 

The library offers eBooks and eAudiobooks. You will find all the information here. 

The library also offers digital video (movies and TV episodes) and music through "hoopla." You will find all the information here.

 

 


 

17. What are the library hours?

 

You will find a complete list of each library's hours here.

  

 


 

18. How can I find out what events are happening at my library?

 

An online calendar of all library events can be found by clicking "Library Calendar" on the Home Page at www.wtcpl.org. A list of children's, teen, and adult programs is included in each quarterly issue of the library newsletter, By the Book. Monthly calendars for Youth Services programs at branches and at the Main Library are also available.

 

TIP:
Click on the "Library Calendar" icon on the right side of the home page (www.wtcpl.org) to see ALL programs at ALL locations. (You may have to scroll down to the middle of the home page to see the calendar icon.) You could also choose to view programs at only one location! It's all there for you!

 

 


 

19. Does the library have a FAX machine for public use?

 

The library does not have a FAX machine for public use.

 

 


 

20. Does the library have a copy machine for public use?

 

Yes. There is a $.10 per page charge for copying in black-and-white (available at all locations) or $.25 for color copying (available at the Main Library only).

 

 


 

21. Does the library have a meeting room for public use?

 

The Cortland, Howland, and Liberty branch libraries each has a meeting room that can accomodate up to 40 people. The Main Library has two conference rooms that can accommodate up to 20 people. For meeting room terms of use, contact the branch manager at the Cortland, Howland, or Liberty branch libraries or the Administration Office at the Main Library.

 

 


 

22. Where can I get tax forms?

 

Each library location is sent a limited quantity of state and federal tax forms at the beginning of each year. Also see www.irs.gov for federal forms and www.tax.Ohio.gov for state forms.

 

 


 

23. Does the library accept donations of used books or other materials?

 

The library may accept gifts of books, magazines, and audiovisual materials with the provision that qualified staff will decide the disposition of them, as deemed fit. Materials not added to the library collection will be offered to the Friends of the Library groups for their book sales or otherwise handled at the discretion of the library staff. No materials can be returned to the donor. Donors wishing to have verification of their contribution for tax purposes are responsible for reporting the number of items and must place their own value on the material. A form may be obtained at the Circulation Desk. It is to be retained by the donor as the receipt. Letters of acknowledgment are not sent.

 

 


 

24. Does the library accept new books and magazines as gifts?

 

Yes. Please contact the Adult Services Department at the Main Library or a Branch Manager to find out what item the library most needs.

 

 


 

25. Can I volunteer to work at the library?

 

We do not offer the opportunity for individuals to volunteer with our library system. We suggest that interested individuals join a "Friends of the Library" group. Friends groups are sometimes called upon to help with special activities planned at various library locations. The best volunteer effort you can give us is by using your public library often and being a supportive spokesperson on behalf of public libraries in your community!

 

 


 

26. Are all of the libraries in Trumbull County in the same system?

 

No, there are seven independent public library systems in Trumbull County. The Warren-Trumbull County Public Library is the largest system, with a main library in Warren, branch locations in Brookfield, Cortland, Howland, Liberty, and Lordstown, a bookmobile, and outreach service. There are six other libraries that are not part of the W-TCPL and are stand-alone entities.

 

 


 

27. Where does library funding come from?

 

60% of the funding for the Warren-Trumbull County Public Library comes from the Public Library Fund. This fund is currently at 1.66 of the state's general revenue. Monies are distributed to each of Ohio's 88 counties for the libraries within the county. The W-TCPL also has two levies – a .4 mill and a .6 mill that bring in about 38% of our budget. The rest of the money is from customer fines/fees and gifts/donations, etc.

 

 


 

28. Where can I get copies of old "Tribune" newspapers?

Visit the Local History & Genealogy Center at the Main Library in Warren to look at microfilm of the Tribune Chronicle from 1891-present as well as other historic Trumbull County newspapers. A listing of available newspapers can be found here. The Local History & Genealogy Center is not open on Sundays, and microfilm is not available on Sundays.

 

 


 

29. Where can I get a copy of an obituary?

The W-TCPL Local History & Genealogy Center online "request form" can be found here. If you are looking for an obituary from the Tribune, check here for the Warren Tribune Chronicle Obituary Search.

 

 


 

30. Do you carry old high school yearbooks?

A listing of local yearbooks and annuals available at the Local History & Genealogy Center at the Main Library in Warren can be found here. Branch libraries may have a copy of local yearbooks.