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CLOSING NOTICE: The Main Library will be closed on Sunday, April 20, for the Easter holiday.

Fees and Fines FAQ's

PAYYOURFEESANDFINESONLINE4
Click on the logo above to Pay your Library Fees and Fines

 

 

Q. How do I get started?
A. Log into your library account.

Q. Is there a transaction fee?
A. We do not charge a transaction fee at this time.

Q. Is there a minimum amount required?
A. Yes, you must have a minimum fine of $2.00.

Q. Is there a maximum amount I can pay?
A. Yes, our limit is $500.00. If you wish to pay a fine over this amount, please contact the circulation desk at the Main Library.

Q. What credit cards do you accept?
A. At this time the Warren-Trumbull County Public Library accepts Visa, Mastercard and Discover; including debit cards with the Visa or Mastercard logo. We do not accept: American Express or Diners Club Cards.

Q. What is SSL?
A. SSL stands for Secure Socket Layer. This is an encryption protocol which encodes data sent over the World Wide Web, rendering it unreadable to anyone intercepting the transmission. To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well. A secure connection is also denoted in the URL as https:// instead of http://.

Q. Who is Verisign?
A. VeriSign maintains the largest base of secure payments customers on the Internet: more than 134,000 customers processing billions of dollars every quarter. VeriSign has more than 450,000 digital certificates installed throughout the world, protecting the majority of secure Web sites on the Internet.

Q. What caused my transaction to be denied?
A. The credit card verification process requires that the card holders name, street address, zip code and security code match with what the credit card company has on file.  The street address and zip code must match the billing address on record for the credit card.  The security code is the number found on the back of the card, near the card holder’s signature.

Q. Why do I see a charge on my credit/debit account for transactions that were denied?
A. For each attempt made to make an online payment, the bank will post an “authorization hold” to the credit/debit account for the fines and fees attempting to be paid. This is not a final charge but rather a pending transaction. 

The bank holds in reserve the amount of the transaction, until the bank receives a confirmation that the transaction was completed.  If the transaction did not successfully complete, the bank continues to hold the reserve amount for a bank-determined waiting period. After the bank-determined waiting period passes with no confirmation having been received, then the bank will remove the authorization hold from the account.

For some banks, the authorization hold on the account stays in existence for a matter of hours, for other banks it is a matter of days. If our online payment screen says the transaction was denied, then the corresponding authorization hold(s) will eventually be removed from the account, by the bank.

Troubleshooting

If I get the following error messages, what do they mean? Please double-check the entered information.
You have either entered the required information incorrectly (i.e. Credit Cards with spaces or dashes) or have left the required fields blank.

* Invalid/Missing Name
* Invalid/Missing Address
* Invalid/Missing City
* Invalid/Missing State
* Invalid/Missing Zip Code
* Invalid/Missing Credit Card


Not Signed up for this tender type
This means that you entered a Diners Club, American Express card, or a Discover Card number. At this time the Warren-Trumbull County Public Library only accepts Visa and Mastercard.

A checked-out item could not be removed from your record (someone else is updating it) please see librarian for assistance
This means that the item you are trying to pay for is being updated. Please try to pay for this fine again later.

"Sorry your payment has been declined" Please confirm your information is entered correctly or contact your credit card company.
This means your credit card was declined. Please confirm your information is entered correctly or contact your credit card company.

"Transaction was denied" screen
The credit card verification process requires that the card holder's name, street address, zip code and security code match with what the credit card company has on file.  The street address and zip code must match the billing address on record for the credit card.  The security code is the number found on the back of the card, near the card holder’s signature.

For each attempt made to make an online payment, the bank will post an “authorization hold” to the credit/debit account for the fines and fees attempting to be paid. This is not a final charge but rather a pending transaction. 

The bank holds in reserve the amount of the transaction, until the bank receives a confirmation that the transaction was completed.  If the transaction did not successfully complete, the bank continues to hold the reserve amount for a bank-determined waiting period. After the bank-determined waiting period passes with no confirmation having been received, then the bank will remove the authorization hold from the account.

For some banks, the authorization hold on the account stays in existence for a matter of hours, for other banks it is a matter of days. If our online payment screen says the transaction was denied, then the corresponding authorization hold(s) will eventually be removed from the account, by the bank.